Contact Information

Oregon is committed to providing all of our customers, including individuals with disabilities, access to Web-based information and services. We continue to be actively engaged in the ongoing process of improving the "Web experience" for all our stakeholders.

Oregon is an equal opportunity employer/program. Auxiliary aids, alternate formats and language services are available upon request at no cost.

Text-Only pages

All Oregon.gov pages are accessible in a text-only format with the following exceptions:

•  Oregon.gov, the state portal, does not have a text-only format. Browsers can be set to zoom to
   the the size needed.
•  Oregon.gov websites that feature the new look and feel and architecture consistent with the
   Oregon.gov portal do not have a text-only format. Browsers can be set to zoom to the size 
   needed. An example of a site like this is the Department of Agriculture.

Once you click on "text-only" link in the top navigational banner, you have several options usually located at the top or bottom of the page. Among the options is the ability to:

• Go back to original page (in the same window | in a new window)
• Convert the page to a PDF
• Print the page
• Textise Home Page (full version | text only version)
• Textise Options Page (choose font size, font colour, size of text, etc.)

The choices you select from this menu will be the default standards for your browser while you are on Oregon.gov.

Guidelines for Agency Web pages

Agency websites should adopt commonly-used file formats to ensure that information included on Oregon.gov is accessible to all citizens.

• Sites using audio and video files should take into consideration download time and indicate what plug-in or application is required.
• Graphics must be paired with descriptive words (ALT tags) to supplement the images.
• Graphics should be optimized to maintain quality at the smallest possible file size.

Adobe Acrobat and other File Formats

It is suggested that you use Adobe Acrobat reader for viewing and printing Acrobat (PDF) files. In order to view, navigate and print PDF documents, users must first download the free Adobe Acrobat Reader software. Instructions for doing this are available at the Adobe Web site.

For details on how PDF files can be translated to text for screen readers, visit access.adobe.com, Adobe Reader X Accessibility, and Acrobat X Pro.

We support the following browsers (as of 1/10/2016):

Minimum requirements

Windows Vista / 7 / 8

• Microsoft Internet Explorer (IE) 9.0 (32-Bit) and newer* (previous update 4/3/15 - minimum Internet Explorer 7)
• Mozilla Firefox 37.0 and newer
• Google Chrome 31.0.x and newer

Mac

• Apple Safari 5.x and newer
• Mozilla Firefox 37.0 and newer
• Google Chrome 31.0.x and newer

Recommended requirements

Windows Vista / 7 / 8

• Microsoft Internet Explorer (IE) 11.0 (32-Bit) and newer*
• Mozilla Firefox 37.0 and newer
• Google Chrome 41.0.x and newer

Mac

• Apple Safari 8.x and newer
• Mozilla Firefox 37.0 and newer
• Google Chrome 41.0.x and newer

*Adding the Oregon.gov website to the Internet Explorer Compatibility View list should enable most features to work in the event that content is not displaying properly.

What browsers does Oregon.gov support?

Any browser not listed that complies with W3C guidelines for Cascading Style Sheets is supported. The CSS used on the www.oregon.gov website have been evaluated under World Wide Web Consortium (W3C) guidelines. The W3C has declared www.oregon.gov to be compatible with all major Web browsers, regardless of platform or device.

Links to other sites - a disclaimer

This site provides links to other websites as a convenience to our customers. These include links to websites operated by other government agencies, nonprofit organizations and private businesses. When you use one of these links, you are no longer on this site and this Privacy Notice will not apply. When you link to another website, you are subject to the privacy policy of that site.

When you follow a link to one of these sites neither the State of Oregon, nor any agency, officer, or employee of the State of Oregon warrants the accuracy, reliability or timeliness of any information published by these external sites, nor endorses any content, viewpoints, products, or services linked from these systems, and cannot be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of their information. Portions of such information may be incorrect or not current. Any person or entity that relies on any information obtained from these systems does so at his or her own risk.

Information collected when you browse state web pages

If you browse or download information during your visit to this website, we collect and store only the standard data collected by all web server software. That information is:

1. The Internet Protocol (IP) address used for your connection (but not your email address). The IP address is a numerical identifier assigned either to your internet service provider or directly to your computer. We use the IP address to respond to your browser request. Example: 122.125.36.42
2. The domain name assigned to your IP address (if there is one). Example: somename.com
3. The type of browser and operating system used. Example: Mozilla/4.0 (compatible; MSIE 4.01; Windows NT; IE4WDUS-1998101501)
4. The date and time you visited this site
5. The web pages or services you accessed at this site
6. The website you visited prior to coming to this website. (Note: this is included so that summary analysis can be done on how visitors get to our site, i.e., from a search engine, from a link on another site, etc.)

We do not track individual user navigation choices. We do, however, summarize the information listed above to determine:

• What organizations are our most frequent users (item 2 above) to better target our content for the audience
• What browsers are being used on our site to determine what techniques we should use to develop pages that will work with different browsers (item 3 above).
• How often our pages are being visited (item 5 above)
• The traffic from organization names such as search engines that direct people to the site (item 6 above)

For site security purposes and to ensure that this service remains available to all users, this site may monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. If security monitoring reveals evidence of possible abuse or criminal activity, system personnel may provide the results of such monitoring to appropriate officials. Except for authorized law enforcement investigations, no attempts are made to identify individual users or their usage habits. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under state law and federal statutes, including the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act of 1996.

Public disclosure

All information on this site is a public record unless an exemption in law exists. ORS Chapter 192 contains the Oregon Public Records Law.

In the state of Oregon, laws exist to ensure that government is open and that the public has a right to access appropriate records and information possessed by state government. At the same time, there are exceptions to the public's right to access public records based on the privacy of individuals. Both state and federal laws provide exceptions. We may request personally identifiable information from you in order to provide requested services, but such information is handled as it would be for an in-person visit to a governmental office.

Personal information and nondisclosure

"Personal information" is information about a person that is readily identifiable to that individual, such as an individual's name, address and telephone number. Such personal information may be exempt from disclosure if disclosure would constitute an unreasonable invasion of privacy under the circumstances. A domain name or Internet Protocol (IP) address is not considered personal information. Most information collected by state government is assumed to be open to the public unless specifically exempted. ORS Chapter 192 contains the Oregon Public Records Law. Under this law, individuals are permitted to request that public officials not disclose a public record that contains their home address and telephone number under certain circumstances. ORS 192.445 specifies how to request non-disclosure.

Email

All information collected at this site becomes a public record unless an exemption in law exists. ORS Chapter 192 contains the Oregon Public Records Law.

See public disclosure section above for more information on email privacy.

Requesting personal information inspection

You have the right to review information collected about you by this site. Contact the agency that provides the service you requested.

Secure transmission

This site uses the industry standard encryption software Secure Socket Layer (SSL) to enable secure transmission of data. The URL in your browser will change to "HTTPS" instead of "HTTP" when this security feature is invoked. Your browser may also display a lock or key symbol on its task bar to indicate invoked secure transmission. If these indicators are not present, information may be susceptible to interception by other parties. Most internet email communication is not considered secure. If you are communicating sensitive information, consider sending it by postal mail or contacting the agency by phone.

Cookies

A cookie is a small text file created by a web server and stored on your computer hard drive. Cookies save unique information that the web server can access while you are browsing our website. Typically, cookies save information such as your site preferences, the date you last looked at a specific page, or a random number used to identify your particular web session. Cookies help us measure how many visitors come to our web site and how many of these visitors are new or returning.

Cookies placed on your computer by our web management tools are written so they can only be used by our web tools, and they only retrieve specific information. We do not gather information from you, from other cookie files, or access any other information on your computer.

Most web browsers allow you to deny or accept the cookie feature (refer to your browser's help function for details). You can control the use of cookies on your computer, and even eliminate them. However, eliminating cookie use may interfere with the function of some Oregon.gov website services.

Privacy and disclosure

Oregon DMV privacy and information disclosure notice

https://www.oregon.gov/ODOT/DMV/pages/web/privacy.aspx

Advertising disclaimer

Oregon.gov prohibits advertising by private entities on its websites. Oregon.gov does not endorse or sponsor the products, services or information appearing on privately owned websites.

For the best user experience, please make sure that you meet these minimum requirements:

• Software: This site is optimized for use with Gecko and Webkit enabled browers such as Mozilla Firefox and Google Chrome, or Microsoft Edge. Older versions of Internet Explorer may experience technical issues. You will need to have Adobe Reader installed in order to access PDF content. (Note: You may require permission from your local system administrator to install or upgrade any new software.)

• Hardware: This site will work best when viewed at a monitor resolution of 1024x768 or higher.

To optimize viewing of this site, you may want to turn on your browser’s "full screen" mode by pressing F11. You can exit the full screen mode by pressing F11 again, or by moving your cursor to the top of the screen to access menu options.

I can't see the videos.

I can't fast-forward within individual videos.

The page layout is broken.

I can't open PDF documents.

Still having problems?

Contact Technical Support.

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